Frequently Asked Questions
Everything you need to know about your Official Marshmello gear.
How long will it take for my order to ship?
Standard domestic orders typically process within 3-5 business days. Once shipped, delivery takes an additional 3-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship Marshmello merch worldwide. International delivery times vary by country and typically range from 2 to 4 weeks.
What is your return policy?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to ensure the best fit for our hoodies, tees, and joggers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.